We require all factories that offer products on SourcingMap to provide warranty coverage on everything they sell. This coverage extends to the consumers that purchase the products from you. We know, however, that dealing with hundreds of factories on warranty service would be nearly impossible for you, let alone your customers, so SourcingMap will take care of all that on your behalf. Our promise is that all warranties will get honored, even if we have to honor them ourselves.
For the length of time shown here, the warranty covers parts and labor for the repair or replacement of products due defects in materials or workmanship under normal consumer usage. This excludes normal wear and tear, defects from abuse or misuse, and software modifications including firmware flashing.
MP3/MP4 players 3 months
Cell phones 1 year
Cell phone batteries 6 months
Cell phone accessories Lifetime
All other products 3 months
During the term of the warranty, customers may return defective merchandise for repair or replacement to their place of purchase or directly to SourcingMap. If a customer contacts you regarding defective merchandise, we'd suggest you help the customer through the basic troubleshooting instructions provided on this site. Should that not work, you may contact us to request warranty service, and we'll send you a Return Merchandise Authorization (RMA) form to be included with the return. All returns must be accompanied by an RMA.
Your customer may also request warranty service directly from SourcingMap by contacting us at firstname.lastname@example.org. We'll send a Return Merchandise Authorization (RMA) form directly to your customer and work directly to his or her satisfaction.